Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #17777572
Complaint Overview
Complaint ID: 17777572
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Iowa
ZIP Code: 52001
Date Received: 2025-11-22T12:00:00-05:00
Date Sent to Company: 2025-11-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have never used Chime. However, i received an email notifying me that {$300.00} was sent from me to someone named XXXX. Since I never made a Chime account, I was puzzled. So I logged into Chime using my email and a password, I figured maybe I had created an account a while ago and just forgot about it or something. Then I noticed that indeed, my email was associated with the account and there was banking and routing information that was not mine. The phone number associated with the account was also not mine. So I called Chime freaking out because I didnt want my personal information to be potentially used in fraudulent activities or scams. After some phone calls with various Chime reps, the closes the account associated with my email. However, they refused to discuss any of the details with me, instead saying appropriate actions will be taken. I work for a law firm. This intentional vagueness is very concerning because the potential of my personal information being out in the ether is very troubling. I have researched other people on XXXX who have corroborated this same thing happening to them with Chime. DO NOT TRUST THESE FOLKS.
Frequently Asked Questions
What is Complaint #17777572 about?
Complaint #17777572 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-11-22T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.