Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #17762478
Complaint Overview
Complaint ID: 17762478
Company: Nissan Motor Acceptance Company LLC
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Excess mileage, damage, or wear fees, or other problem after the lease is finished
State: Maryland
ZIP Code: 21215
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I returned my leased XXXX XXXX XXXX XXXX XXXX Security on XX/XX/year>, which was ten days before my lease end date of XX/XX/year>. The dealership removed my plates at the time of return, and I surrendered them to the XXXX XXXX the same day. I have documentation of the plate surrender dated XX/XX/XXXX. However, the dealership incorrectly reported my grounding date as XX/XX/year>, more than a month after I turned in the vehicle. As a result, Nissan Motor Acceptance Company billed me for an additional month that I do not owe. This is an inaccurate and deceptive business practice and has caused financial harm. I am requesting that NMAC correct the grounding date to XX/XX/year>, remove the improper charge, and provide written confirmation. Alternately I am requesting that XXXX XXXX XXXX take responsibility and they pay the bill
Frequently Asked Questions
What is Complaint #17762478 about?
Complaint #17762478 was filed against Nissan Motor Acceptance Company LLC regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did Nissan Motor Acceptance Company LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Nissan Motor Acceptance Company LLC?
Yes, visit the Nissan Motor Acceptance Company LLC company profile at readthecomplaint.com/company/nissan-motor-acceptance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.