Student loan -- Dealing with your lender or servicer -- Complaint #17750537
Complaint Overview
Complaint ID: 17750537
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Indiana
ZIP Code: 46033
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I paid my student loan off in full and then cancelled my auto-debt after it was paid off. On XX/XX/year> Nelnet/Sloan still did an ACH withdrawal of {$1000.00} as an auto payment which I had cancelled. I contacted Nelnet/Sloan on XXXX XXXX to ask why they took the payment after I have paid my loan off and cancelled the auto payment. They said they did not take the payment and I needed to work with my bank. I have contacted my back in an effort to recover the {$1000.00}. On XX/XX/year> I received a letter from Nelnet/Sloan stating because I cancelled my auto-payment and the {$1000.00} they previously ACH'ed from my bank was returned ( it has not been returned ) I am behind on my payments and need to make a payment. I called Nelnet/Sloan on XX/XX/year> to ask why I received this letter and was told my loans were paid off and I did not owe a payment. Which is correct, but they could not explain why I was being notified my account was passed due. They could also not explain the XX/XX/year> ACH withdrawal and why they had not returned it. I asked for a letter stating my loans have been paid in full and they will no longer attempt to collect on the debt and was told they would mail something.
Frequently Asked Questions
What is Complaint #17750537 about?
Complaint #17750537 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.