Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #17456259
Complaint Overview
Complaint ID: 17456259
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: South Carolina
ZIP Code: 290XX
Date Received: 2025-11-23T12:00:00-05:00
Date Sent to Company: 2025-11-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/year>, I submitted a formal dispute to Equifax and Experian. XXXX Bank acknowledged the account was settled ( paid in full ) and closed. Equifax updated the balance to {$0.00} in XX/XX/year>, but did not update the payment status or charged-off wording to reflect the correct paid status. Equifax also displays an outdated charge-off narrative instead of the correct paid charge-off description. As of late XX/XX/year>, Experian still shows the account with a {$610.00} charged-off balance, incorrect utilization over 200 %, and outdated reporting dates.
Frequently Asked Questions
What is Complaint #17456259 about?
Complaint #17456259 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-11-23T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.