Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #17376333
Complaint Overview
Complaint ID: 17376333
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 94606
Date Received: 2025-11-19T12:00:00-05:00
Date Sent to Company: 2025-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Complaint Regarding Cash Apps Inadequate Fraud Prevention and Customer Support I am submitting this complaint because Cash App allowed almost {$10000.00} to be transferred to a user using a fake identity, in 52 separate transactions, even after I reported being manipulated and scammed. Cash App refused to properly investigate my case and denied my refund claim solely on the basis of authorization, even though my transfers were coerced and fit a clear scam pattern. These are the exact failures cited in the CFPBs recent enforcement action and multimillion-dollar settlement against Cash Apps parent company. Cash Apps systems failed to detect obvious fraud, and customer service failed to support me as a victim. I am requesting that the CFPB force Cash App to re-review my case, issue full restitution, and improve its anti-fraud protocols as required by recent regulatory action. I can provide all related evidence, including correspondence with Cash App, transaction records, and evidence of the recipients fake identity. The woman, pretending to be my girlfriend, used a fake name, a fake identity, and the profile picture was of a woman using a smartphone to obscure her face. The woman pretending to be my girlfriend is named XXXX XXXX XXXX ( XXXX XXXX ). However, she used the handle " XXXX '' to receive funds from me. She deliberately did this, knowing that if caught, she could easily state that that isn't her name, and that it is another person. I have corresponding text message communication between me and her, and the accompanying financial demands that corroborate the fact that " XXXX '' is her. She can run, but she can't hide. I expect meaningful action and will escalate this matter publicly and legally if needed.
Frequently Asked Questions
What is Complaint #17376333 about?
Complaint #17376333 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-11-19T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.