Mortgage -- Trouble during payment process -- Complaint #17314823
Complaint Overview
Complaint ID: 17314823
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Florida
ZIP Code: XXXXX
Date Received: 2025-11-17T12:00:00-05:00
Date Sent to Company: 2025-11-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account number is XXXX with NewRez. I have contacted the company regarding an escrow analysis because I have paid off an escrow charge to XXXX XXXX XXXX. I paid this amount off back in XXXX and therefore my monthly escrow payment should be reduced and/or I should receive an escrow refund for amounts paid since my payoff to XXXX. I have not received any word from the company. I can be reached at : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX email : XXXX Phone : XXXX
Frequently Asked Questions
What is Complaint #17314823 about?
Complaint #17314823 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-11-17T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.