Checking or savings account -- Managing an account -- Complaint #17311762
Complaint Overview
Complaint ID: 17311762
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Texas
ZIP Code: 78155
Date Received: 2025-11-16T12:00:00-05:00
Date Sent to Company: 2025-11-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX of XXXX I was incarcerated. I was released on XX/XX/XXXX. Since then I have tried to gain access to a cash app account that I have not been successful with. I have XXXX in my checking account XXXX in the savings. I have called constantly I have called and called only to be told to open a new account and the funds well be transfered, at my social security number it closes leaving me unable to access the account, XXXX person told me to go to a super Cafe and ask a hacker to help me get in to my old email. I was told to send a picture of my id the front back and XXXX of me holding my which I have done XXXX times. I had an apartment I lost it leaving me homeless and unable to pay bills. I lost my car. Things that could have been prevented if I had access to my money today is XX/XX/XXXX leaving me with XXXX months of complaints. The money on my cash app account is child support that has been adding up since my incarceration. I have minimal clothes im still homeless I literally work to pay for a hotel room. Cash app has made no attempt to give me my money. The old telephone number associated with the account in question i no longer have access to ( XXXX ) the cash tag is $ XXXX the email associated is XXXX however I can't log into this either. My id that I just received and submitted to cash app has the address XXXX XXXX XXXX XXXX tx XXXX its the same address used on the cash app account. And still I've had no progress to seeing any of my money
Frequently Asked Questions
What is Complaint #17311762 about?
Complaint #17311762 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-16T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.