Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #17277183
Complaint Overview
Complaint ID: 17277183
Company: First Advantage Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Incorrect information on your report
Sub-Issue: Information is incorrect
State: Virginia
ZIP Code: 227XX
Date Received: 2025-11-15T12:00:00-05:00
Date Sent to Company: 2025-11-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After 2 months of waiting for my split sample to be tested, I called them to find out what was going on. After being put on hold several times and on the line for close to an hour the lady says the XXXX would call me the next day. Well the XXXX does call the next day and tells me the split sample was tested a month ago, and it took them another month to get me the results. She stated if I had any further questions I need to consult with my employer, and before I could ask any more questions she hung up on me. I ordered the test results to see for myself and it shows the test was received verified and reported all on the same day I called, the day before. If they tested the sample two months after the original test it would have been degraded therefore do not trust their results.
Frequently Asked Questions
What is Complaint #17277183 about?
Complaint #17277183 was filed against First Advantage Corporation regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-11-15T12:00:00-05:00.
How did First Advantage Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against First Advantage Corporation?
Yes, visit the First Advantage Corporation company profile at readthecomplaint.com/company/first-advantage-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.