Money transfer, virtual currency, or money service -- Problem adding money -- Complaint #17277173
Complaint Overview
Complaint ID: 17277173
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Problem adding money
State: Florida
ZIP Code: 32539
Date Received: 2025-11-15T12:00:00-05:00
Date Sent to Company: 2025-11-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Open an account with XXXX a long time ago Want to transfer money from my XXXX account to my wife 's XXXX account System will not allow me to add money to my account.Or send money to my wife 's account Explained the problem to XXXX support staff Getting nothing but excuses that the system is overloaded. If we can't do the basic transfer we need to close the company.
Frequently Asked Questions
What is Complaint #17277173 about?
Complaint #17277173 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Problem adding money. It was received by the CFPB on 2025-11-15T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.