Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #17210605
Complaint Overview
Complaint ID: 17210605
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Oregon
ZIP Code: 97123
Date Received: 2025-11-12T12:00:00-05:00
Date Sent to Company: 2025-11-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX, XXXX, I attempted to send {$60.00} using the XXXXXXXX XXXX app to a newly added contact. I entered the {$60.00} amount and then went back XXXX step to add a phone number to the contact. After adding the number and returning to the transaction screen, the app automatically changed the amount to {$1000.00} without notifying me. This appears to be the amount from a previous transaction. There was no clear or prominent confirmation screen showing the final amount before the transfer was submitted. Because of this misleading behavior, the transaction was processed for {$1000.00} instead of the intended {$60.00}. I did not manually enter or authorize that amount. I believe this is a user-interface flaw or deceptive design issue, as the app changed the amount without my action and without making it visible. This caused a significant financial loss and emotional XXXX. I am submitting this complaint so the company is required to explain, correct, and prevent this from happening to others. I consent to having this complaint published after personal information is removed.
Frequently Asked Questions
What is Complaint #17210605 about?
Complaint #17210605 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-11-12T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.