Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #17179803
Complaint Overview
Complaint ID: 17179803
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Connecticut
ZIP Code: 06106
Date Received: 2025-11-11T12:00:00-05:00
Date Sent to Company: 2025-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was defrauded out of {$1500.00} through the Cash App platform between XX/XX/XXXX and XX/XX/year>. The person, XXXX XXXX XXXX ( Cash App tag : $ XXXX ), impersonated a XXXX XXXX employee and offered to add me and my wife to her employee companion pass list in exchange for payment. After I made the payments, she stopped responding and never provided any proof of the service. I filed a police report with the XXXX Police Department ( XXXX # XXXX ) and submitted all evidence to Cash App, including transaction receipts, messages, and proof of the impersonation. Cash App closed my account during the dispute process and denied my claim without reviewing the police report or attached documentation. I am requesting that the CFPB require Cash App to reopen my claim, review the evidence, and reimburse the {$1500.00} in accordance with the Electronic Fund Transfer Act ( EFTA ) and Regulation E, which require a fair and good-faith investigation of unauthorized or fraudulent transfers. I have also attached our conversation to this thread as well as the fake XXXX XXXX Login info she sent.
Frequently Asked Questions
What is Complaint #17179803 about?
Complaint #17179803 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-11-11T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.