Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #17179155
Complaint Overview
Complaint ID: 17179155
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Pennsylvania
ZIP Code: 19020
Date Received: 2025-11-11T12:00:00-05:00
Date Sent to Company: 2025-11-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
MyXX/XX/XXXX account has been frozen since XX/XX/XXXX. I have already provided all requested documents, including my drivers license and bank statement, but the account remains locked. I contacted XX/XX/XXXX support multiple times by email and phone. The phone system redirects endlessly without connecting to a live representative, and emails receive only automated replies. As a result, I can not access or withdraw my funds. This issue has been pending for over XXXX months, and XX/XX/XXXX has failed to provide any update or resolution. Please help escalate this matter to PayPalXXXX XXXX Department and require them to unlock my account or provide an explanation for the hold.
Frequently Asked Questions
What is Complaint #17179155 about?
Complaint #17179155 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2025-11-11T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.