Credit card -- Problem when making payments -- Complaint #17127629
Complaint Overview
Complaint ID: 17127629
Company: Navy Federal Credit Union
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Nevada
ZIP Code: 89131
Date Received: 2025-11-09T12:00:00-05:00
Date Sent to Company: 2025-11-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to bring to your attention an issue with my account ending in XXXX related to my recent credit card payment. It appears that a recurring payment was scheduled outside of my due date, which prevented me from making my payment manually. Each time I attempted to make the payment, I received an error message indicating that another payment had already been scheduled. Upon contacting your customer service via the recorded line, I was informed that this recurring payment was system-generated and not scheduled by me. I am confused as to how this occurred, as I have never set up such a recurring payment. The customer service representative I spoke with confirmed that this was a system-generated issue. Given that this is the first time I have ever been late on a payment, I kindly request : 1. A review of my payment history to confirm that this situation was not caused by any fault of my own. 2. Assistance in correcting any late fees or negative reporting associated with this incident. I appreciate your prompt attention to this matter and look forward to your guidance on how this can be resolved.
Frequently Asked Questions
What is Complaint #17127629 about?
Complaint #17127629 was filed against Navy Federal Credit Union regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-11-09T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.