Vehicle loan or lease -- Repossession -- Complaint #17119257
Complaint Overview
Complaint ID: 17119257
Company: Capital One Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Lender trying to repossess or disable the vehicle
State: North Carolina
ZIP Code: 28314
Date Received: 2025-11-08T12:00:00-05:00
Date Sent to Company: 2025-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I initiated contact with the capital one auto loan to inquire about settling my outstanding car loan balance. On XX/XX/XXXX, around XXXX XXXX, I engaged in a conversation with a representative who indicated that I could settle for {$4000.00}. I was en route to the bank to make the payment when the representative informed me that the settlement was no longer viable, as my car had purportedly been repossessed. I endeavored to explain that this information was inaccurate, as I was driving my car at the time of our conversation. The representative abruptly ended the call. Approximately two weeks later, I received a letter detailing the requirements for reinstating my vehicle or facing a private auction sale. Subsequently, I received another letter stating that I am being sued for the outstanding balance on the vehicle. I believe this is unjust, as the initial repossession statement was false and constitutes defamation of character. I possess documentation of the phone call, including the date and time. Notably, I have made significant payments on my truck, totaling over {$25000.00}, with the original purchase price being {$28000.00}. I also put down a very high deposit for my vehicle just to discover a week later the vehicle was a lemon and came with a lot of problems. I'm the one absorbing the loss since the majority of my payments were directed towards interest instead of the car payment itself, contrary to my specific requests to prioritize the car payment.
Frequently Asked Questions
What is Complaint #17119257 about?
Complaint #17119257 was filed against Capital One Financial Corporation regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-11-08T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.