Credit card -- Closing your account -- Complaint #17029744
Complaint Overview
Complaint ID: 17029744
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 100XX
Date Received: 2025-11-04T12:00:00-05:00
Date Sent to Company: 2025-11-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been attempting to resolve an ongoing issue involving my Venture X Business and XXXX accounts with Capital One Bank. The bank closed my accounts without providing the legally required notice period, which prevented me from resolving and accessing my funds within the timeframe established under XXXX York law. As a XXXXXXXX XXXX XXXX customer, I believe Capital Ones actions violate XXXXXXXX XXXX Banking XXXX XXXX XXXX ( XXXX, XXXX ), which requires all banksincluding out-of-state institutions operating within XXXX XXXXXXXXto provide 60 days written notice and a reason before closing any account. In this case, Capital One is headquartered in Virginia, but maintains operations and customer accounts in XXXX XXXX, making this law applicable. The banks unilateral closure of my accounts without adequate notice deprived me of the opportunity to manage my funds in compliance with XXXX XXXX mandated period. Additionally, under XXXX York XXXX XXXX XXXX XXXX ( XXXX ), consumers are entitled to 90 days to redeem accumulated rewards after account closure. At the time of closure, I had a balance of XXXX XXXX XXXX miles ( approximately {$830.00} value ). I also paid an annual fee of {$390.00} ( XX/XX/XXXX ), which remains partially unused. I had automatic payments established on the XXXX account to ensure all payments were current, and I continue to maintain debit accounts and direct deposits with Capital One. These facts demonstrate that I had no intention of closing my accounts or discontinuing business with the bank. Capital Ones own customer agreement explicitly states that an account may be closed without notice unless the law says that we must give you notice. In this situationXXXX XXXX XXXX law clearly requires such notice and applicable redemption rights.
Frequently Asked Questions
What is Complaint #17029744 about?
Complaint #17029744 was filed against Capital One Financial Corporation regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-11-04T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.