Checking or savings account -- Managing an account -- Complaint #16977446
Complaint Overview
Complaint ID: 16977446
Company: Experian Information Solutions INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Hawaii
ZIP Code: 96793
Date Received: 2025-11-02T12:00:00-05:00
Date Sent to Company: 2025-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am the owner of an Experian checking account. My name is XXXX XXXX. I have been unable access to my account for more than 30 days because the one-time passcode ( OTP ) is being sent to an outdated phone number on file. Despite numerous attempts to contact Experian through phone, email, and U.S. mail, I have received no response or assistance. I am ready and willing to provide identity verification.
Frequently Asked Questions
What is Complaint #16977446 about?
Complaint #16977446 was filed against Experian Information Solutions INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-02T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.