Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #16969303
Complaint Overview
Complaint ID: 16969303
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: New York
ZIP Code: 10452
Date Received: 2025-11-01T12:00:00-05:00
Date Sent to Company: 2025-11-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX amount of {$200.00}. XX/XX/year> amount of {$500.00} dollars. also on XXXX XXXX an unknown individual gained unauthorized access to my Cash App account and conducted XXXX separate transactions transferring funds to another party without my consent or knowledge. While XXXX of the transactions was refunded by Cash App from XXXX XXXX the remaining XXXX unauthorized transfers were not reversed or reimbursed, resulting in a financial loss. These actions constitute unauthorized electronic fund transfers under 15 U.S.C. 1693 et seq., also known as the Electronic Fund Transfer Act ( EFTA ), and its implementing regulation, Regulation E ( 12 C.F.R. Part 1005 ). Under these laws, consumers are protected from liability for unauthorized transfers provided timely notice is given, which I have done. Additionally, this incident represents a breach of privacy and data security obligations under the Gramm-Leach-Bliley Act ( 15 U.S.C. 68016809 ), which requires financial institutions to safeguard consumer information from unauthorized access or misuse.
Frequently Asked Questions
What is Complaint #16969303 about?
Complaint #16969303 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-11-01T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.