Student loan -- Struggling to repay your loan -- Complaint #16968831
Complaint Overview
Complaint ID: 16968831
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Can't temporarily delay making payments
State: Georgia
ZIP Code: 31792
Date Received: 2025-11-01T12:00:00-05:00
Date Sent to Company: 2025-11-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Since school ended with XXXX in XXXX I have been in deferment or forbearance turning in the necessary documents. I sought a higher paying job BUT unfortunately UNLESS I move from my County will be next to impossible. Since last year I have been told that no documents were received from me whatsoever. IF you check my account you will see ALL the paper work was accounted for until last year. I do NOT have the funds to repay unless someone will hire me making XXXX to XXXX grand a year. The cost of living has trippled. Insurance gone up and food increased. Why now are my documents missing??? Please check my history!!!!!! Please!!! My score was already XXXX now its XXXX.
Frequently Asked Questions
What is Complaint #16968831 about?
Complaint #16968831 was filed against Nelnet, INC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-11-01T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.