Payday loan, title loan, personal loan, or advance loan -- Can't contact lender or servicer -- Complaint #16968762
Complaint Overview
Complaint ID: 16968762
Company: Hatfield, INC.
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Payday loan
Issue: Can't contact lender or servicer
State: California
ZIP Code: 93035
Date Received: 2025-11-01T12:00:00-05:00
Date Sent to Company: 2025-11-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I repaid my Grid cash advance in full, including all applicable fees, and immediately requested cancellation of my account. Despite multiple emails to Grid support, I have not received any confirmation or acknowledgment that my account will be closed. Their customer service has been unresponsive, and my membership fee continues to be charged even though I have no outstanding balance or active use of the service. This is unacceptable and demonstrates a lack of transparency and accountability on Grids part. I am requesting confirmation that my account is fully closed, all memberships and recurring charges are terminated, and no further withdrawals or authorizations will be made from my bank account. Failure to honor these requests is a violation of consumer rights under the Electronic Fund Transfer Act ( EFTA ) and CFPB Regulation E.
Frequently Asked Questions
What is Complaint #16968762 about?
Complaint #16968762 was filed against Hatfield, INC. regarding Payday loan, title loan, personal loan, or advance loan specifically about Can't contact lender or servicer. It was received by the CFPB on 2025-11-01T12:00:00-05:00.
How did Hatfield, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Hatfield, INC.?
Yes, visit the Hatfield, INC. company profile at readthecomplaint.com/company/hatfield-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.