Credit card -- Problem with a purchase shown on your statement -- Complaint #16936848
Complaint Overview
Complaint ID: 16936848
Company: Block, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Arizona
ZIP Code: 85024
Date Received: 2025-10-30T12:00:00-05:00
Date Sent to Company: 2025-10-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Saturday, XX/XX/year>, at approximately XXXXXXXX XXXX., my Cash App card was stolen outside of XXXX. The card was later found in the afternoon of the same day. During the time it was missing, several unauthorized transactions were made. The stolen card was used to make a purchase at XXXX XXXX in the amount of {$22.00} and another purchase at XXXX totaling {$80.00}. There were also attempted transactions at a XXXXXXXX XXXX for {$12.00} and at a XXXX XXXX for {$1.00} on Sunday, XX/XX/year>. These transactions were not made or authorized by me. The XXXX dollars from XXXX XXXX was resolved in my favor, and so was the first XXXX spent at quiktrip. But the XXXX dollar purchase is being refused continuously, despite the investigation finding that the other charges were fraudulent.
Frequently Asked Questions
What is Complaint #16936848 about?
Complaint #16936848 was filed against Block, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-10-30T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.