Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #16883103
Complaint Overview
Complaint ID: 16883103
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Georgia
ZIP Code: 319XX
Date Received: 2025-10-28T12:00:00-05:00
Date Sent to Company: 2025-10-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX refunded me for an order, and they transferred my refund to my PayPal account on XX/XX/XXXX. I had to submit my account number and routing number in order to get my account credits I had in XXXX to be sent to my original payment method, but when I call PayPal to let them know XXXX refunded me, I'm being told that they don't see a refund from XXXX on XX/XX/XXXX. PayPal told me it only takes 1-5 business days for a transfer, and it has already passed that 1-5 day deadline, and still I have not gotten my refund. Somebody is not being honest. Both companies are giving me the runaround. I want my money back. Every time I ask XXXX for a payment transaction ID, they tell me they don't have that. I feel it's a possibility the transfer may be stuck, or maybe there is some sort of bank glitch, or, as previously stated, somebody is not being honest. I made sure I entered the right banking and routing number information to XXXX to assure I get my money back. I need PayPal to investigate my issue and get my money back. I would like a supervisor to look into my issue. The refund amount was {$66.00}. I spoke to seniors/supervisors at XXXX, but they aren't doing anything to investigate my issue. All they tell me is my refund was sent to my bank. I would like to add that every time I get on the phone with PayPal, it seems like they are recording my conversation ; there's always an echo on my phone. Once I get into a deep conversation with the banker on the phone, the echo goes away. They are being weird.
Frequently Asked Questions
What is Complaint #16883103 about?
Complaint #16883103 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-10-28T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.