Checking or savings account -- Managing an account -- Complaint #16857292
Complaint Overview
Complaint ID: 16857292
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Oklahoma
ZIP Code: 74135
Date Received: 2025-10-27T12:00:00-05:00
Date Sent to Company: 2025-10-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, a transaction was attempted using my Cash App card. The merchant subsequently canceled this transaction and has confirmed the cancellation. Despite the merchant cancellation, the funds have not been returned to my available balance. The charge remains in a pending status on my account, tying up my money. Date of Incident/Cancellation : XX/XX/XXXX, XXXX XXXX : Over XXXX days ( more than a week ). The core issue is that Cash App refuses to initiate a formal dispute or release the funds because the transaction has not " posted. '' As the merchant officially canceled the charge, it will never post ; it is simply a pending hold that Cash App is responsible for clearing. This policy has created an indefinite hold on my funds. Because my money was held for over a week due to this delay, I was forced to use Cash App 's " Borrow '' or " Advance '' product to cover other expenses, thereby incurring unnecessary fees or interest.
Frequently Asked Questions
What is Complaint #16857292 about?
Complaint #16857292 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-10-27T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.