Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #16791242
Complaint Overview
Complaint ID: 16791242
Company: Bitflyer USA, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Confusing or missing disclosures
State: North Carolina
ZIP Code: 27511
Date Received: 2025-10-23T12:00:00-05:00
Date Sent to Company: 2025-10-23T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
They refused to open the account without cause. They did state what was non-compliant or outside their terms and conditions. This is obvious discrimination, since they had me email them a recent photograph of myself. I applied to open the account on XX/XX/XXXX of this year. I recieve this notice on XX/XX/XXXX. I submitted all documents requested, including, but not limited to : XXXX. A certificate of good standing XXXX. A proof of address XXXX. Identification XXXX. A recent photograph XXXX. Articles of incorporation XXXX. XXXX months of bank statements XXXX. XXXX etc.
Frequently Asked Questions
What is Complaint #16791242 about?
Complaint #16791242 was filed against Bitflyer USA, INC. regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2025-10-23T12:00:00-05:00.
How did Bitflyer USA, INC. respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bitflyer USA, INC.?
Yes, visit the Bitflyer USA, INC. company profile at readthecomplaint.com/company/bitflyer-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.