Checking or savings account -- Managing an account -- Complaint #16791095
Complaint Overview
Complaint ID: 16791095
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Georgia
ZIP Code: 30102
Date Received: 2025-10-23T12:00:00-05:00
Date Sent to Company: 2025-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Date of Incident : XX/XX/XXXX Case Number : XXXX Summary of Complaint : On XX/XX/XXXX, my ex-husbands attorney initiated a garnishment against my bank accounts in connection with the above-referenced case. I was not properly notified of the garnishment by Wells Fargo. I only became aware of the issue when my debit card transactionsincluding my rent paymentwere declined. Upon investigation, I discovered the garnishment documentation on the XXXX XXXX XXXX website. I promptly filed the Defendants Claim Form with the court. A hearing was scheduled for XX/XX/XXXX. However, on XX/XX/XXXX, an automatic stay was placed on the case, and the hearing was canceled. According to the garnishment order, Wells Fargo was instructed to hold all money, wages, property, etc. for the next 5 days and then send the property, money, as above, to the court concurrent with the answer. Instead of complying with this directive, Wells Fargo released the funds to the opposing counsel, XXXX XXXX, rather than sending the money to the court as required. When I contacted Wells Fargo, I was told the funds had been sent to XXXX XXXX account, and that I needed to contact her to recover the money. This appears to be a clear procedural violation and mishandling of garnished funds by Wells Fargo. The bank failed to : Provide timely notification of the garnishment, depriving me of the opportunity to respond before my funds were frozen. Hold the funds for the required XXXX days per the court order. Send the garnished funds to the court as required by Georgia law and the orders explicit instructions. This mismanagement directly impacted my ability to pay rent and other essential expenses for myself and my XXXX son. Requested Resolution : I request the FDIC to investigate XXXX XXXX actions regarding this garnishment, including : Whether the bank complied with federal and state garnishment procedures ; Why the funds were transferred directly to the opposing attorney instead of the court ; Why notice of the garnishment was not timely provided to me ; and How Wells Fargo will remedy this error, including the return of my funds. Supporting Documents Available : Garnishment order ( XXXX XXXX. XXXX ) Defendants Claim Form filed with the court Court record showing automatic stay on XX/XX/XXXX Bank statements showing removal of funds Correspondence with Wells Fargo representatives
Frequently Asked Questions
What is Complaint #16791095 about?
Complaint #16791095 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-10-23T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.