Credit card -- Closing your account -- Complaint #16791075
Complaint Overview
Complaint ID: 16791075
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Massachusetts
ZIP Code: 017XX
Date Received: 2025-10-23T12:00:00-05:00
Date Sent to Company: 2025-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Issue : American Express closed my credit card accounts on XX/XX/year>2025, citing indicia of misuse without providing any explanation. Despite my requests, they have refused to conduct an internal review of this decision. Facts : I have never engaged in any activity that could be considered misuse. All charges and payments were legitimate, made solely from my personal bank account, and my payment history with American Express has always been perfect and on time.
Frequently Asked Questions
What is Complaint #16791075 about?
Complaint #16791075 was filed against American Express Company regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-10-23T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.