Prepaid card -- Problem with a purchase or transfer -- Complaint #16790920
Complaint Overview
Complaint ID: 16790920
Company: Block, INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: New York
ZIP Code: 10454
Date Received: 2025-10-23T12:00:00-05:00
Date Sent to Company: 2025-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I was charged {$19.00} by XXXX on my Cash App XXXX. My XXXX subscription has been billed exclusively through my T-Mobile account for over a year, and I have never authorized XXXX to XXXX my Cash App Card. I disputed the charge through Cash App, but my dispute was denied. I appealed and provided proof that my XXXX is billed through T-Mobile, but the appeal was also denied without a clear explanation. This charge is unauthorized, and I am requesting a refund and a full investigation into how my card information was used.
Frequently Asked Questions
What is Complaint #16790920 about?
Complaint #16790920 was filed against Block, INC. regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-10-23T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.