Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #16790872
Complaint Overview
Complaint ID: 16790872
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Connecticut
ZIP Code: 06002
Date Received: 2025-10-23T12:00:00-05:00
Date Sent to Company: 2025-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally dispute a series of unauthorized transactions that occurred on my Cash App account on XX/XX/year>, totaling {$760.00}. On that date, five ( 5 ) unauthorized transactions were made from my account. I only received a {$100.00} refund, but the remaining funds were denied with the claim that I had authorized them. I want to make it clear that I did not authorize these transactions, nor did I give anyone permission to use my Cash App card or access my account. Here are the details : Date of incident : XX/XX/year> Total unauthorized amount : {$760.00} Refund received : {$100.00} Outstanding disputed amount : {$660.00} Location of fraudulent activity : Georgia ( ATM withdrawal ) My location at the time : Connecticut Attempted transaction : {$50.00} ( declined ) My card and phone have been in my possession at all times. I have never lost them, and I have never shared my Cash App credentials or authorized anyone to use my account. Per your investigation, I was informed via email that I was at fault, but no supporting evidence, such as camera footage or proof of authorization, was provided despite my request. Given the facts and my consistent account of events, I request that this matter be re-investigated and that the remaining {$660.00} be refunded to my account. This situation has caused significant inconvenience and financial hardship, and I respectfully request a prompt resolution in accordance with Regulation E protections for unauthorized electronic fund transfers. One of the disputes in the amount of {$100.00} was refunded. Please confirm receipt of this letter and provide a timeline for the investigation. I am happy to provide any additional documentation or information necessary to support my claim. Thank you for your prompt attention to this matter.
Frequently Asked Questions
What is Complaint #16790872 about?
Complaint #16790872 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-10-23T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.