Credit card -- Incorrect information on your report -- Complaint #16790833
Complaint Overview
Complaint ID: 16790833
Company: Navy Federal Credit Union
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: North Carolina
ZIP Code: 27527
Date Received: 2025-10-23T12:00:00-05:00
Date Sent to Company: 2025-10-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I had an account paid off though an adjustment on XX/XX/XXXX which is over 60 days ago as of XX/XX/XXXX when I spoke to someone around XX/XX/XXXX I was told the account would be deleted from my credit within 60 days which it has not been deleted or updated which is in severe violation of the FCRA.
Frequently Asked Questions
What is Complaint #16790833 about?
Complaint #16790833 was filed against Navy Federal Credit Union regarding Credit card specifically about Incorrect information on your report. It was received by the CFPB on 2025-10-23T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.