Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #16788796
Complaint Overview
Complaint ID: 16788796
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Alabama
ZIP Code: 368XX
Date Received: 2025-10-23T12:00:00-05:00
Date Sent to Company: 2025-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX and cashapp have given me no indication that I'll get any help or get my refund. XX/XX/2025 The amount of {$160.00} was paid and within the first hour or so I reached out to cancel my order but the person only asked why and that they would look into it but they never replied to me again after that. I read through their refund policy and it clearly states you can cancel before it processes but I never got my refund or received what I ordered. I paid through cashapp and I've made several attempts to request money back and reported it to cash app but they keep telling me that they can't find evidence of a scam even though I sent them screenshots of the information I found on the XXXX website with other people saying they were scammed by this website as well. I've tried to message the customer service several times directly but I am not getting any replies and they denied my refund request through cashapp. I reached out to the XXXX and they informed me that the person didn't respond to them. I've filed 3 scam reports with cashapp with screenshots but keep getting an email saying they won't be able to reimburse me, XXXX said they can't force a company to reply, and the actual company won't reply or accept my refund request.
Frequently Asked Questions
What is Complaint #16788796 about?
Complaint #16788796 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-10-23T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.