Checking or savings account -- Closing an account -- Complaint #16763013
Complaint Overview
Complaint ID: 16763013
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Can't close your account
State: Texas
ZIP Code: 767XX
Date Received: 2025-10-22T12:00:00-05:00
Date Sent to Company: 2025-11-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I probably have at least XXXX oppen cash app accounts i can not recover and can not close. It is impossible to see my ballance and i have a stock account i can not access on one of those previouse accounts. Only one stock account is permitted so i can not invest any longer without that previose acount causing me to miss possible earnings and maintain the current account. It creates confusion with my buisness partners and a loss of income due to problem finding current useable account or lost funds sent to open unaccesable accoynts. I am what they call a dinosour when it comes to electronics but even i should be able to manage my own hopefully friendly bank service accounts. I was told it was imposible to tottaly close an account or merge accounts to gether as one they keep sending me lengthy instructions on how to go off line and pull up a prior cash app but if i go off line then that account to be omes lost they say it is irretreavable no access to even myself and they cant helo do that seems its easyer for a theif to hack than to access my own personal nanking inf.to use my self. Many people are experiansing this same problems seems realy XXXX. Can you please help me, us with this " sevice '' hope you understood all that. Thank you for reading my complaint and you help is deeply appritiated and all your hard work to. Sincerly, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #16763013 about?
Complaint #16763013 was filed against Block, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-10-22T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.