Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #16737539
Complaint Overview
Complaint ID: 16737539
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Kentucky
ZIP Code: 40205
Date Received: 2025-10-21T12:00:00-05:00
Date Sent to Company: 2025-10-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
b'To:\nEquifax Information Services LLC\nXXXX XXXX XXXX GA XXXX-XXXXExperianXXXX XXXX XXXX TX XXXXTransUnion Consumer SolutionsXXXX XXXX XXXX PA XXXXDate: XXXX XXXX XXXXSubject: Request to Update / Change Address on My Credit File\nFull Name: XXXX XXXXDate of Birth: XXXX XXXX XXXXSocial Security Number: XXXXNew Mailing Address:XXXX XXXX XXXX, KY XXXXDear Credit Bureaus,\nI am writing to request that each of the credit reporting agencies listed above update my address in your records. Please ensure that all files and reports associated with my credit history reflect my new current mailing address shown above.\n\nRemove Fraudulent Addresses, these are not valid: \nFull Address HistorXXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX XXXX XXXX XXXX XXXX LA XXXX XXXX XXXX XXXX XXXX XXXX XXXX, LA XXXX XXXX XXXX XXXX XXXX XXXX XXXX, LA XXXXXXXX XXXXEnclosed are copies of the following documents to verify my identity and address:\nGovernment-issued photo identification (copy)\nProof of current residence (such as a utility bill, lease agreement, or bank statement showing my name and new address)\n\nThank you for your prompt attention to this matter.\nSincerely,\n(Signature)XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #16737539 about?
Complaint #16737539 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-10-21T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.