Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #16737338
Complaint Overview
Complaint ID: 16737338
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Fraud or scam
State: Tennessee
ZIP Code: 37912
Date Received: 2025-10-21T12:00:00-05:00
Date Sent to Company: 2025-10-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I received an email from my manufacturer confirming merchandise order. On XX/XX/year> at XXXX I received an email ( seemingly from the manufacturer ) confirming product details and shipping fees. I confirmed the order. On XX/XX/year> at XXXX I received the invoices and new wire transfer information. This was not my manufacturer even though the email address matched. On XX/XX/year> I issued two separate international wire transfers through my bank to the provided beneficiary account. This was over {$6000.00}. My manufacturer did not receive the funds, and after several emails back and forth, the manufacturer found discrepancies in the email address and wire account. The email was a phishing scam. On XX/XX/year> my manufacturer supplied proof of scammer email account nestled in our email thread. Attached are screenshots and documents providing proof of email exchange and wire transfer information.
Frequently Asked Questions
What is Complaint #16737338 about?
Complaint #16737338 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-10-21T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.