Prepaid card -- Problem with a purchase or transfer -- Complaint #16711356
Complaint Overview
Complaint ID: 16711356
Company: Block, INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Illinois
ZIP Code: 62226
Date Received: 2025-10-20T12:00:00-05:00
Date Sent to Company: 2025-10-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My purse and cell phone was stolen so I nolonger have my email address or old number so I can't access my money in my account. They will not verify me so I can transfer my money. Please XXXX me.
Frequently Asked Questions
What is Complaint #16711356 about?
Complaint #16711356 was filed against Block, INC. regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-10-20T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.