Mortgage -- Trouble during payment process -- Complaint #16711110
Complaint Overview
Complaint ID: 16711110
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Michigan
ZIP Code: 48322
Date Received: 2025-10-20T12:00:00-05:00
Date Sent to Company: 2025-10-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company : Shellpoint Mortgage Servicing ( NewRez LLC ) Product : Mortgage Issue : Loan-modification, loss-mitigation, and account handling errors Property : XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX MI XXXX What happened I entered into a mitigation program with Shellpoint Mortgage Servicing ( NewRez LLC ). I completed the required mitigation payments approximately XXXX months ago, but Shellpoint never provided final modification documentation, reconstruction paperwork, or adjusted my balance. My repeated written requests for a copy of the modification agreement and the new terms have gone unanswered. Shellpoint has continued to demand {$3200.00} monthly payments despite the fact that my true remaining balance is approximately $ XXXX on an $ XXXX property with taxes current. Shellpoint also admitted that they overlooked documentation previously provided and failed to apply payments correctly. This has caused unnecessary hardship and risk of foreclosure, even though I have made consistent payments and maintained the property. Key concerns Completed mitigation payments with no final modification issued. Failure to respond to written information requests. Incorrect balance and excessive payment demand. Potential credit damage due to inaccurate reporting. XXXX XXXX XXXX | XXXX
Frequently Asked Questions
What is Complaint #16711110 about?
Complaint #16711110 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-10-20T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.