Credit card -- Fees or interest -- Complaint #16677096
Complaint Overview
Complaint ID: 16677096
Company: Upgrade, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Texas
ZIP Code: 782XX
Date Received: 2025-10-18T12:00:00-05:00
Date Sent to Company: 2025-11-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have an XXXX Account if you look I pay well over the amount which is inexcess of XXXX a month for a Credit card not loan I asked to pay of the principle balance I was told that I was not allowed to I have cintinued to pay this high payment instead of 2 % of the credit balance I am being ask to pay well over 35 % this is the payment of car not a credit card they are and have been stealing from me help or I will file suite
Frequently Asked Questions
What is Complaint #16677096 about?
Complaint #16677096 was filed against Upgrade, INC. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-10-18T12:00:00-05:00.
How did Upgrade, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Upgrade, INC.?
Yes, visit the Upgrade, INC. company profile at readthecomplaint.com/company/upgrade-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.