Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #16676775
Complaint Overview
Complaint ID: 16676775
Company: Acima Credit, LLC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: Illinois
ZIP Code: 60504
Date Received: 2025-10-18T12:00:00-05:00
Date Sent to Company: 2025-10-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
To Whom It May Concern, I am submitting a formal complaint regarding Acima and their lease-to-own payment program. In XX/XX/year>, I used Acima to obtain XXXX new tires after an emergency. The total cost of the tires was {$1300.00}. Since then, I have made consistent biweekly payments as agreed. However, I have now paid a total of XXXX XXXXmore than double the original cost of the tires. Upon reviewing my agreement, I noticed there is no stated interest rate or clear disclosure outlining how this amount was calculated. This lack of transparency has caused significant financial hardship and confusion. I believe Acimas practices are misleading and potentially predatory. I request that the Consumer Financial Protection Bureau review this matter to ensure compliance with fair lending and disclosure laws. I am seeking a full investigation into their payment structure and a possible refund or adjustment for the excessive overpayment. Please let me know if you require documentation, payment receipts, or a copy of the agreement. Thank you for your attention to this matter.
Frequently Asked Questions
What is Complaint #16676775 about?
Complaint #16676775 was filed against Acima Credit, LLC regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2025-10-18T12:00:00-05:00.
How did Acima Credit, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Acima Credit, LLC?
Yes, visit the Acima Credit, LLC company profile at readthecomplaint.com/company/acima-credit-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.