Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #16676676
Complaint Overview
Complaint ID: 16676676
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Utah
ZIP Code: XXXXX
Date Received: 2025-10-18T12:00:00-05:00
Date Sent to Company: 2025-10-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint because funds I transferred through Venmo were returned by my bank, but Venmo has not credited the money back to my account or provided any resolution after multiple contacts. Here are the details : Transaction amount : {$1700.00} Date of original transfer : XX/XX/year> Date bank returned funds : XX/XX/year> Venmo transaction ID : XXXX Bank name : XXXX My bank has provided written proof that the funds were successfully returned to XXXX account on the date above. I have attached that documentation. I have contacted Venmo support several times, and even appealed the issue, but they continue to deny responsibility or state they dont know where the funds are. My bank has confirmed that the funds are no longer in their possession and were sent back to Venmo. At this point, both Venmo and the bank are deflecting responsibility, and my money has been missing for over two weeks. This appears to be an unresolved ACH reversal or internal reconciliation issue on Venmos end. Under Regulation E ( Electronic Fund Transfer Act ), Venmo is required to investigate and resolve missing electronic transfers within 10 business days. I am requesting that the Consumer Financial Protection Bureau assist in ensuring Venmo locates and returns my funds promptly. Thank you for your help.
Frequently Asked Questions
What is Complaint #16676676 about?
Complaint #16676676 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-10-18T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.