Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #16667507
Complaint Overview
Complaint ID: 16667507
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Minnesota
ZIP Code: 55025
Date Received: 2025-10-17T12:00:00-05:00
Date Sent to Company: 2025-10-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am updating my original complaint filed XX/XX/year>2025. XX/XX/XXXX behavior throughout this process clearly violates Regulation XXXX ( XXXX XXXX XXXX ) and proves that they only take action when the CFPB gets involvednot when customers report fraud directly. The only reasonXX/XX/XXXX has done anything at all is because the XXXX transactions I listed in my CFPB complaint forced them to respond. Before this complaint, I was stonewalled, ignored, and looped through automated bots for days with no live support and no access to dispute tools. I repeatedly asked for help, yet they refused to cancel my card or investigate my claims until todayXXXX XXXX, over a week later. This delay is unacceptable and directly violates Regulation XXXX XXXX ( b ) ( XXXX ), which requires prompt action after notice of unauthorized use. XXXX sudden response only after the CFPBs involvement is proof that their internal fraud process is ineffective, negligent, and non-compliant. XX/XX/XXXX is also in violation of Regulation XXXX XXXX ( b ) and XXXX ( c ) ( XXXX ) for failing to provide provisional credit within XXXX business days of my initial report and for refusing to investigate all potentially fraudulent transactionsnot just the XXXX mentioned here. There are more unauthorized transactions that Venmo has ignored because they blocked my ability to dispute them inside the app. They are now trying to restart the clock after canceling my card, pretending this is a new issue, but the clock legally began when I first reported the fraud. This is an attempt to dodge Regulation XXXX deadlines and mislead both me and regulators. XXXX actions show a pattern of reactive compliancethey only act once the CFPB is involved. Their lack of transparency, refusal to honor dispute rights, and delayed response demonstrate systemic bad faith and disregard for consumer protections.
Frequently Asked Questions
What is Complaint #16667507 about?
Complaint #16667507 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-10-17T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.