Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #16666955
Coinbase Virtual Currency Transaction Issue Resolved with Explanation and Referral
Complaint Overview
Complaint ID: 16666955
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Kentucky
ZIP Code: 40242
Date Received: 2025-09-30T12:00:00-05:00
Date Sent to Company: 2025-10-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: low
The issue was closed with an explanation and referral, indicating that the immediate resolution did not require further escalation or significant consumer action.
Consumer Sentiment: neutral
Topics: Virtual Currency, Money Transfer Services, Transaction Problems
AI Analysis
CFPB complaint 16666955 was filed against Coinbase, Inc. regarding Money transfer, virtual currency, or money service (Virtual currency), specifically about "Other transaction problem". A consumer in Kentucky experienced an unspecified transaction problem with Coinbase, Inc. related to virtual currency, which was closed with an explanation and a referral. The complaint was received on September 30, 2025 from Kentucky. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should carefully review the explanation provided by Coinbase and understand the terms of the referral to ensure their issue is fully addressed.
Legal Context & Consumer Protection Laws
The complaint falls under regulations governing money transfers and virtual currency services, with potential implications for consumer protection laws related to digital assets.
Regulatory Insight
The referral suggests that the issue may have been directed to another entity or department for further processing or resolution, highlighting the complex regulatory landscape of virtual currency.
Resolution Likelihood
likely
State-Specific Consumer Protections
The complaint originated in Kentucky, and the resolution may be influenced by state-specific consumer protection laws or regulations applicable to virtual currency businesses.
Industry Comparison
Coinbase, as a major virtual currency exchange, faces scrutiny for transaction issues, with resolutions often involving explanations and referrals to specialized services.
Related Issues
Frequently Asked Questions
What is CFPB complaint 16666955 about?
CFPB complaint 16666955 involves Money transfer, virtual currency, or money service (Virtual currency). The consumer reported an issue with "Other transaction problem". This complaint was filed against Coinbase, Inc. on September 30, 2025.
Which company is complaint 16666955 filed against?
Complaint 16666955 was filed against Coinbase, Inc.. You can view all complaints against this company on their profile page at /company/coinbase-inc.
What was the company's response to complaint 16666955?
Coinbase, Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 16666955 filed?
Complaint 16666955 was received by the CFPB on September 30, 2025. It was sent to Coinbase, Inc. on October 17, 2025.
What state was complaint 16666955 filed from?
Complaint 16666955 was filed from Kentucky. You can view all complaints from this state at /state/KY.
Was the consumer satisfied with the resolution of complaint 16666955?
Dispute information is not available for complaint 16666955.
What product category is complaint 16666955 about?
Complaint 16666955 is categorized under "Money transfer, virtual currency, or money service", specifically "Virtual currency". This is one of the product categories tracked by the CFPB.
How was complaint 16666955 submitted?
Complaint 16666955 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 16666955?
The complaint falls under regulations governing money transfers and virtual currency services, with potential implications for consumer protection laws related to digital assets. This relates to a Money transfer, virtual currency, or money service complaint against Coinbase, Inc. involving "Other transaction problem".
How likely is complaint 16666955 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 16666955?
This complaint is rated as low risk. The issue was closed with an explanation and referral, indicating that the immediate resolution did not require further escalation or significant consumer action.
What regulatory actions apply to complaint 16666955?
The referral suggests that the issue may have been directed to another entity or department for further processing or resolution, highlighting the complex regulatory landscape of virtual currency. The CFPB tracks complaints like this one to identify patterns of misconduct across the Money transfer, virtual currency, or money service industry.
What should the consumer do about complaint 16666955?
Consumers should carefully review the explanation provided by Coinbase and understand the terms of the referral to ensure their issue is fully addressed.
Are there state-specific protections for complaint 16666955?
The complaint originated in Kentucky, and the resolution may be influenced by state-specific consumer protection laws or regulations applicable to virtual currency businesses. This complaint was filed from Kentucky.
How does complaint 16666955 compare to industry norms?
Coinbase, as a major virtual currency exchange, faces scrutiny for transaction issues, with resolutions often involving explanations and referrals to specialized services.
What specific transaction problem occurred with Coinbase?
The provided data does not specify the exact nature of the transaction problem, only that it was related to virtual currency.
What was the nature of the referral and explanation provided?
The data indicates a referral and an explanation were given, but the specifics of these actions are not detailed.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.