Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #16585707
Complaint Overview
Complaint ID: 16585707
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Texas
ZIP Code: 77584
Date Received: 2025-10-14T12:00:00-05:00
Date Sent to Company: 2025-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Actions requested from creditors Investigate and remove fraudulent charges or accounts. You can ask the creditor to investigate and remove specific transactions, close unauthorized accounts, and reverse any related fees. Acknowledge and document fraudulent debt. For accounts opened fraudulently, you should request that the creditor recognize the debt is not yours and provide a letter stating that they have closed the account and XXXX the debt. This letter is critical proof if the error reappears on your credit report. Provide copies of application and transaction records. Under the Fair Credit Reporting Act ( FCRA ), victims have the right to request copies of the business records used to create the fraudulent account or transactions, such as credit applications and account statements. These records can help document the fraud. Update credit reporting. Request that the creditor notify the credit reporting agencies to update your file with the accurate information. Once notified, creditors can not report the fraudulent debt to XXXX. Provide information to collection agencies. If the debt has been sold to a collection agency, you can request that the creditor provide information to the collector to help clear the account.
Frequently Asked Questions
What is Complaint #16585707 about?
Complaint #16585707 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-10-14T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.