Checking or savings account -- Managing an account -- Complaint #16585431
Complaint Overview
Complaint ID: 16585431
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Washington
ZIP Code: 984XX
Date Received: 2025-10-14T12:00:00-05:00
Date Sent to Company: 2025-10-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I had a reasonable amount of fraudulent transactions on my account purchased purchases to somewhere I've never even heard of so I disputed the transactions and replaced my card and they denied my dispute which is impossible because I literally have no idea what the charges are it's obviously fraud and so after requesting all the information they used to make such a determination I was given no information and absolutely no recourse for continued resolution
Frequently Asked Questions
What is Complaint #16585431 about?
Complaint #16585431 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-10-14T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.