Mortgage -- Struggling to pay mortgage -- Complaint #16585109
Complaint Overview
Complaint ID: 16585109
Company: Pennymac Loan Services, LLC.
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
State: Texas
ZIP Code: 763XX
Date Received: 2025-10-14T12:00:00-05:00
Date Sent to Company: 2025-10-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Every time I have tried to contact them to speak to an agent they consistently send me to another agent, and no one is able to answer something as simple as what options I have or what options might be best for me to avoid missing a payment or defaulting on my loan. All they do is try to send me information about tapping into MY home equity which I can not do because my credit score is not good enough. I am enrolled in a debt relief program, and I am trying to keep at least my house payments made on time, but I am struggling and no one is willing to listen or offer options
Frequently Asked Questions
What is Complaint #16585109 about?
Complaint #16585109 was filed against Pennymac Loan Services, LLC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-10-14T12:00:00-05:00.
How did Pennymac Loan Services, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Pennymac Loan Services, LLC.?
Yes, visit the Pennymac Loan Services, LLC. company profile at readthecomplaint.com/company/pennymac-loan-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.