Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #16556217
Complaint Overview
Complaint ID: 16556217
Company: Huntington National Bank, The
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Ohio
ZIP Code: XXXXX
Date Received: 2025-10-13T12:00:00-05:00
Date Sent to Company: 2025-11-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
on XX/XX/XXXX I went to XXXX XXXX XXXX Huntington Bank to Pay {$50.00} for a same day wire of {$23000.00} for our home closing on XXXX XX/XX/XXXX. The wire was not processed which I was informed when trying to close. I called the XXXX XXXX branch at XXXX letting them know if did not go and it was holding XXXX families closing up. They said they would check into it and call me back. At XXXX I still had not received a call so I called them again. They did not know what was happening and would not allow me to speak to the XXXX again saying they would call back. I then called the regular customer service number where a kind lady tried to assist and whom check with the wire dept who said nothing was wired. She told me I had to call the branch back or go in. Since I have a moving truck and movers I could not leave my house. So tomorrow, XX/XX/XXXX my attorney and I will be headed to Huntington in XXXX XXXX. I hope you do your job this time.
Frequently Asked Questions
What is Complaint #16556217 about?
Complaint #16556217 was filed against Huntington National Bank, The regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-10-13T12:00:00-05:00.
How did Huntington National Bank, The respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Huntington National Bank, The?
Yes, visit the Huntington National Bank, The company profile at readthecomplaint.com/company/huntington-national-bank-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.