Mortgage -- Trouble during payment process -- Complaint #16531148
Complaint Overview
Complaint ID: 16531148
Company: M&T Bank Corporation
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: New York
ZIP Code: 141XX
Date Received: 2025-10-12T12:00:00-05:00
Date Sent to Company: 2025-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
M & T increased my mortgage and are charging me back taxes. They are doing this because they say that I have not paid taxes since I purchased my house. This is incorrect, because I already submitted this paperwork, and M & T already discounted my monthly mortgage rate because of the paperwork I already submitted several years ago. I am a 100 % XXXX veteran and I receive tax benefits because of it. After a recent audit from XX/XX/year>, M & T says that they no longer have the paperwork ( or NEVER received it ) that I submitted several years ago when I purchased my house. After learning all of this information because M & T already stole the money out of my personal checking account, I recently resubmitted all of the paperwork again. I have had several, several conversations with customer service over several hours over these past weeks ( months ). I keep getting past from one department to the next, to one agent to the next, and no one is helping me resolve this issue. M & T is blaming me And says this is my fault because of what I supposedly told them viaa phone conversation several years ago. M & T says this is all my fault and that theres nothing I can do and that my mortgage will be at this higher rate ( several XXXX XXXX increase ) and they have already started taking money out of my personal checking account to pay for the back taxes. I resubmitted paperwork that I went and just got from my XXXX showing all of my tax credits that I should be receiving. I submitted this several weeks ago, and I am still being told there is no change.
Frequently Asked Questions
What is Complaint #16531148 about?
Complaint #16531148 was filed against M&T Bank Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-10-12T12:00:00-05:00.
How did M&T Bank Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against M&T Bank Corporation?
Yes, visit the M&T Bank Corporation company profile at readthecomplaint.com/company/m-t-bank-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.