Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #16530988
Complaint Overview
Complaint ID: 16530988
Company: Tesla, INC.
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Termination fees or other problem when ending the lease early
ZIP Code: XXXXX
Date Received: 2025-10-12T12:00:00-05:00
Date Sent to Company: 2025-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XXXX XXXX on XXXX XXXX to XXXX eligible to end vehicle lease early without penalty. Leasing team at Tesla acknowledges that under the SCRA, I am only responsible for excess wear & tear ( {$0.00} ), dispositions fee ( {$390.00} ), and excess mileage ( paid ). I made sure there is mutual understanding before I turned-in the vehicle and requested early termination. Upon doing so, I have been receiving auto-generated email for a {$6000.00} fee while three Lease Maturity Specialists pushed it off to one another without resolving this issue. My last auto-generated email from the leasing team ( XXXX ) was a notice to send my case to a collections agency. Below is a chronologic order of events with written responses from Tesla. All transcripts in attachment. XX/XX/year> - Request for Early Lease Termination under XXXX XXXX XXXX orders to XXXX sent to XXXX XX/XX/year> XXXX XXXX XXXX ( Lease Maturity Specialist # XXXX ) Yes, for any SCRA cases we will waive the remaining payments, and you will be responsible for the over mileage, excess wear and tear and dispositions fee ( {$390.00} + tax ). Purchased XXXX additional miles. Confirmed proper location of vehicle turn-in. XX/XX/year>- Early Lease Termination Request processed through Tesla app. XX/XX/year> - Lease-end Vehicle Inspection, turn-in completed at XXXX XXXX XXXX in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( inspector ) sends No excess wear & tear invoice of {$0.00}. XX/XX/year> - Auto-generated email from XXXX XXXX for {$6000.00} as final invoice. XX/XX/year>- XXXX XXXX ( XXXX XXXX XXXX # XXXX ) Please be patient as we work on making the necessary adjustments to your account. Sent PCS orders to XXXX as requested. XX/XX/year>- XXXX XXXX XXXX XXXX XXXX XXXX # XXXX ) Your documents have been submitted for review. Please note under SCRA you are only resonsible for Excess wear and tear costs ( {$0.00} ) and the disposition fee ( {$390.00} + tax ). XX/XX/year> - Auto-generated email Assignment to Third-Party Collection Agency for {$6000.00}.
Frequently Asked Questions
What is Complaint #16530988 about?
Complaint #16530988 was filed against Tesla, INC. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2025-10-12T12:00:00-05:00.
How did Tesla, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Tesla, INC.?
Yes, visit the Tesla, INC. company profile at readthecomplaint.com/company/tesla-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.