Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #16514133
Complaint Overview
Complaint ID: 16514133
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: Texas
ZIP Code: 752XX
Date Received: 2025-10-10T12:00:00-05:00
Date Sent to Company: 2025-10-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Good Morning, Hi, I hope everything is going well. Regarding the accounts listed below, I'm writing this letter. That is showing up on my credit record, which is really hurting me. Persons stole my identity and got access to my information, which is why these accounts show up on my credit record. Being responsible for accounts that were started without my knowledge is not fair, and these accounts are really bothering me. Before you do anything else, please help me get my life back by looking into these fake accounts on my credit record and removing them.
Frequently Asked Questions
What is Complaint #16514133 about?
Complaint #16514133 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-10-10T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.