Checking or savings account -- Managing an account -- Complaint #16513996
Complaint Overview
Complaint ID: 16513996
Company: Santander Holdings USA, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: New Hampshire
ZIP Code: 03103
Date Received: 2025-10-10T12:00:00-05:00
Date Sent to Company: 2025-10-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> : Submitted application to open a XXXX account and funded it with {$1000.00} from my Santander XXXX. XX/XX/year> : XXXX accepted my application and successfully opened the account. XX/XX/year> : XXXX shows {$1000.00} deposit as my first transaction in XXXX account. XX/XX/year> : Santander closing balance reflects account closure. Santander branch manager confirmed in person that the account could be closed since no pending transactions existed. XX/XX/year> : Santander filed a dispute for the {$1000.00} transaction on this day. XXXX verbally confirmed this action during an in-person visit. XX/XX/year> : XXXX days later - {$1000.00} was taken out of my XXXX account and sent back to my Santander closed bank account. XX/XX/year> : Visited Santander branch to inquire. XXXX department over the phone stated : Yes, we see this transaction, we have your money, your money is safe, we will mail you a check for {$1000.00} within 14 business days. XX/XX/year> : Returned to Santander after 15 business days. New banker called XXXX with me present ; XXXX claimed no record of the transaction and that my money was not being sent. XX/XX/year> : Visited Santander again. Original banker stated that the Santander escalation team can not locate any record of sending {$1000.00} to XXXX. Additional Notes : Neither Santander nor XXXX communicated with me about the dispute or reversal ; I had to reach out personally. XXXX confirmed that Santander sent the {$1000.00} and later disputed it. Santanders escalation team claims no record of the transaction. Claim : Santander Bank altered my account statement to remove or hide the {$1000.00} transfer I made to XXXX. This makes it appear as if the transaction never occurred, even though XXXX received the funds, which I invested into my savings account. XXXX month later, Santander reversed the transaction and withdrew {$1000.00} from my XXXX account.
Frequently Asked Questions
What is Complaint #16513996 about?
Complaint #16513996 was filed against Santander Holdings USA, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-10-10T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.