Checking or savings account -- Closing an account -- Complaint #16513768
Complaint Overview
Complaint ID: 16513768
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Pennsylvania
ZIP Code: 19131
Date Received: 2025-10-10T12:00:00-05:00
Date Sent to Company: 2025-10-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I woke up suddenly one evening to my cashapp being closed, and I was very confused as to why, as I have only really used the account for stuff like things like shopping and money for lunch/public transportation. I have tried to talk to Cash App about this multiple times, and Ive submitted an appeal, but they constantly say my account has violated the terms of service without further explanation. I tried to make a new account as I need a cashapp, as thats how I get money to and from my family, but as I was sitting on the bus stop & logged in, Cash App suddenly closed it again, which seems to be unfair, as they let me order a card from them, and never even sent me an email about the account being closed, only that my card has been deactivated.
Frequently Asked Questions
What is Complaint #16513768 about?
Complaint #16513768 was filed against Block, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-10-10T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.