Money transfer, virtual currency, or money service -- Other service problem -- Complaint #16461037
Complaint Overview
Complaint ID: 16461037
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Illinois
ZIP Code: 60640
Date Received: 2025-10-08T12:00:00-05:00
Date Sent to Company: 2025-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Cashapp has said I violated their terms of services. How? I don't use Cashapp for much of anything. The last time I used it was to receive money. I can't access my XXXX page or address. I can't access anything.
Frequently Asked Questions
What is Complaint #16461037 about?
Complaint #16461037 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2025-10-08T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.