Credit card -- Other features, terms, or problems -- Complaint #16432391
Complaint Overview
Complaint ID: 16432391
Company: Prosper Marketplace, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Privacy issues
State: Alabama
ZIP Code: 35401
Date Received: 2025-10-07T12:00:00-05:00
Date Sent to Company: 2025-10-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a email from prosper stating this Dear XXXX, XXXX Prosper, our values are very important to us and we prioritize accountability and integrity in all our actions. As part of that commitment, today I need to share important news with you that has just become public, but I wanted you to hear it directly from me. We recently discovered unauthorized activity on our systems. As soon as we detected this, we acted quickly to stop the activity and strengthen our security measures, and began working with a leading cybersecurity firm to investigate what happened. We also reported the incident to law enforcement and have offered our full cooperation. There is no evidence of unauthorized access to customer accounts and funds, and our customer-facing operations continue uninterrupted. We have evidence that certain personal information, including Social Security Numbers, was obtained, and we will be offering free credit monitoring as appropriate after we determine what data was affected. Additionally, we continuously monitor accounts and have strong safeguards in place to protect your funds. We have a variety of measures and technologies to prevent these types of incidents, but unfortunately, these types of attacks are becoming more common across many industries. We are enhancing our monitoring of our systems and have implemented enhanced security controls to reduce the likelihood that this happens again in the future. The investigation is still in its very early stages, and we are deeply sorry for any concern this may create. Resolving this incident and protecting your data are our top priorities, and we are committed to addressing your questions as best as we can. If you have questions about this matter, please contact the Prosper Incident Response Line at XXXX. It is open from XXXX XXXX XXXX XXXX XXXX. CT Monday through Friday, excluding major U.S. holidays. Thank you for trusting us. We take that responsibility seriously, and we are determined to earn and keep that trust every day. With appreciation, XXXX XXXX, CEO
Frequently Asked Questions
What is Complaint #16432391 about?
Complaint #16432391 was filed against Prosper Marketplace, INC. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-10-07T12:00:00-05:00.
How did Prosper Marketplace, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Prosper Marketplace, INC.?
Yes, visit the Prosper Marketplace, INC. company profile at readthecomplaint.com/company/prosper-marketplace-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.